Service Agreement

Absolute Digital Optical Lab 

Acceptance of Terms: This agreement consists of the following Terms and Conditions. By ordering goods from Absolute Digital Optical Lab, Customer acknowledges that he or she has read and agrees to all Terms and conditions of the agreement (hereafter the “Absolute Digital Optical Lab, Conditions and Warranties”). No Policies, Conditions or Warranties herein may be changed except by written consent of the Lab Manger of Absolute Digital Optical Lab.  Any counter offers with terms and/or conditions different from the Absolute Digital Optical Lab Terms and conditions are expressly rejected.

Dr. Change: We will remake a Rx one time at 100% discount when it is a Doctor’s change, which impact the prescription only. Lenses must be returned with the original invoice plus a copy of the reorder invoice. Credit will be issued upon receipt and inspection of the lenses. This policy is honored for 90 days from the ship date.  We will remake lenses for optician errors one time at 50% discount for 90 days from ship date. Lenses must be returned with the original invoice plus a copy of the reorder invoice. Credit will be issued upon receipt and inspection of the lenses.

Non-Adapts: If your patient is not satisfied with the progressive addition lenses because of power, axis, vertical or horizontal measurements, the lab will remake the Rx, one time at 100% credit, upon return of lenses, from the original progressive lenses to flat top or single vision lenses for 90 days from ship date.

AR/Mirror Coating Warranty:  The AR warranty is for one year from the date of the original invoice and covers one redo for the warranty period. The warranty covers normal wear and tear, including scratches and peeling. Lens abuse is not covered. We will cover scratches on the front of the lens due to normal use. Damaged lenses void the warranty. Lenses must be returned with the original invoice plus a copy of the reorder invoice. Credit will be issued upon receipt and inspection of the lenses.

Lab Remakes: Absolute Digital Optical Lab guarantees our workmanship. Lenses made incorrectly will be re-made. Remake requests should be enclosed with a fully completed Rx form, a copy of the original Rx, and reason for the remake within 30 days of the original invoice date. Lenses need to be returned to the Lab for evaluation before credit will be considered.

Financial: If buyer is in default on any of its payment obligations, Absolute Digital Optical Lab reserves the right, at its sole discretion, to suspend or terminate any discounts, warranties or promotional incentives buyer may otherwise be eligible to receive, and processing of orders will cease until payment is current.

If your invoice is paid in full by the due date, we will provide a 2% discount to the current invoice you are paying.  A 2% service charge per month will be charged on all overdue balances. If you choose to make a payment using a credit card, a 3% processing fee will be added to your total.

Hours of Operation: Monday through Friday 8am-5pm, except Holidays.  Orders received after 2pm will be considered received the next business day.

 

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Office Name

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Printed Account Representative Name

 

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Signature of Account Representative

 

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Signature of Absolute Digital Optical Lab Representative

 

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